Privacy Policy

At Chicago O'Hare Limo Service, accessible from chicagooharelimoservice.com, one of our main priorities is the privacy of our visitors and clients. This Privacy Policy document contains types of information that is collected and recorded by Chicago O'Hare Limo Service and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at ch*********************@***il.com or (312) 415-6936.

This Privacy Policy applies to our online activities and is valid for visitors to our website and clients of our transportation services with regards to the information that they shared and/or we collect. This policy is not applicable to any information collected offline or via channels other than this website or our direct service interactions.

This Privacy Policy was last updated on January 1, 2025. We reserve the right to update this policy at any time. Continued use of our website or services after any such update constitutes your acceptance of the revised policy.

Consent

By using our website and/or services, you hereby consent to our Privacy Policy and agree to its terms. If you do not agree with this Privacy Policy, please do not use our website or book our services.

If you are under 18 years of age, you must obtain parental or guardian consent before providing any personal information to us.

Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you book our services, we ask for your contact information, including items such as name, company name (if applicable), address, email address, and telephone number. We may also collect pick-up and drop-off locations, flight information, and payment details.

We may collect the following categories of personal information:

• Identity Information: First and last name, billing address, email address, phone number.
• Reservation Information: Pickup and drop-off locations, travel dates and times, flight numbers and airlines, number of passengers, special requests.
• Payment Information: Credit card details (processed through our secure payment processor; we do not store full card numbers), billing address, transaction history.
• Communication Records: Records of any correspondence between you and Chicago O'Hare Limo Service, including emails, text messages, and call records.
• Device and Usage Data: IP address, browser type and version, pages visited on our website, time spent on pages, referring website URLs, and other diagnostic data collected through cookies and analytics tools.
• Location Data: Pickup and drop-off location data as provided during reservations. We do not track your real-time location continuously.

How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our services
• Improve, personalize, and expand our website and services
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website and our services, and for marketing and promotional purposes
• Coordinate your transportation services
• Process payments
• Send you emails and text messages related to your service
• Find and prevent fraud
• Process and fulfill your reservations and manage your account
• Send you booking confirmations, service reminders, and post-service follow-up communications
• Respond to your inquiries, questions, and customer service requests
• Send you marketing communications about our services and promotions (you may opt out at any time)
• Monitor and improve the safety and reliability of our services
• Comply with legal obligations and enforce our Terms and Conditions
• Resolve disputes and troubleshoot problems

We will not sell, rent, or lease your personal information to third parties for their own marketing purposes without your explicit consent.

Legal Basis for Processing Personal Data

Chicago O'Hare Limo Service processes your personal data on one or more of the following legal bases:

• Contractual Necessity: Processing is necessary to fulfill our contractual obligations to you, including providing the transportation services you have booked.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services, preventing fraud, and marketing to existing customers, provided these interests are not overridden by your privacy rights.
• Legal Obligation: Processing is necessary to comply with applicable laws and regulations.
• Consent: Where we rely on your consent to process your data, you may withdraw that consent at any time by contacting us. Withdrawal of consent will not affect the lawfulness of processing prior to withdrawal.

Log Files

Chicago O'Hare Limo Service follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Log file data is retained for a period of up to 90 days and then deleted. Log file information is only accessed when needed for security analysis, troubleshooting, or website optimization purposes.

Cookies and Web Beacons

Like any other website, Chicago O'Hare Limo Service uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

We use the following types of cookies:

• Essential Cookies: These cookies are strictly necessary for the website to function properly and cannot be disabled. They allow you to navigate the site and use features such as the booking form.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and how users move between pages. This information is used to improve our website. We use Google Analytics for this purpose.
• Functionality Cookies: These cookies allow the website to remember choices you make (such as language preferences) and provide enhanced features.
• Marketing Cookies: These cookies track your browsing habits to enable us to show advertising that is more relevant to your interests. They are typically placed by third-party advertising networks.

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or accept only certain types. Disabling cookies may affect the functionality of our website. For more information about managing cookies, visit your browser's help documentation or www.allaboutcookies.org.

Third-Party Services and Data Sharing

We may share your personal information with third-party service providers who assist us in operating our business and providing our services. These providers are contractually obligated to use your information only as necessary to provide services to us and in accordance with this Privacy Policy.

Third-party service providers we may share data with include:

• Payment Processors: We use secure, PCI-compliant payment processors to handle credit card transactions. We do not store your full payment card details on our servers.
• Email Service Providers: We use third-party email platforms to send booking confirmations, service reminders, and marketing emails.
• Analytics Providers: We use Google Analytics to understand how visitors use our website. Google Analytics collects information anonymously and reports aggregated website traffic data.
• Booking and Reservation Software: We may use third-party reservation management systems to process and track bookings.
• SMS/Communication Platforms: We may use third-party SMS or communication services to send service alerts and notifications.

We may also disclose your personal information where required by law, to comply with a subpoena or court order, to protect our rights, property, or safety, or to enforce our Terms and Conditions.

We do not sell your personal information to third parties for their own marketing or commercial purposes.

Third Party Privacy Policies

Chicago O'Hare Limo Service's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party services for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

Third-party services used on our website may include Google Analytics, Google Ads, Facebook Pixel, and other marketing or analytics platforms. Each of these services has its own privacy policy governing how they collect and use your data.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or for as long as required by law. Specifically:

• Reservation Records: Retained for a minimum of 3 years following your last transaction, for tax, accounting, and legal compliance purposes.
• Payment Records: Retained as required by payment card industry rules and applicable law, typically 7 years.
• Marketing Preferences: Retained until you unsubscribe or request deletion.
• Website Usage Data (Logs): Retained for up to 90 days.
• Customer Service Records: Retained for 2 years following resolution of the inquiry.

When your data is no longer necessary, we will securely delete or anonymize it in accordance with our data retention procedures.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL (Secure Socket Layer) encryption for all data transmitted between your browser and our website.
• Secure, encrypted storage of personal and payment data.
• Restricted access to personal information on a need-to-know basis among our employees and contractors.
• Regular review and updating of our security practices.
• PCI-compliant payment processing through trusted third-party processors.

While we strive to protect your personal information, please be aware that no method of electronic transmission or storage is 100% secure. We cannot guarantee the absolute security of your data. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

• Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
• Request that a business delete any personal data about the consumer that a business has collected.
• Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at ch*********************@***il.com.

To submit a verifiable consumer request, you may contact us by email at ch*********************@***il.com or by calling (312) 415-6936. We will verify your identity before processing your request. We are prohibited from discriminating against you for exercising your CCPA rights.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at ch*********************@***il.com.

We will respond to all legitimate requests within one calendar month. For complex or multiple requests, we may extend this period by a further two months and will notify you accordingly. To protect your privacy and security, we may take reasonable steps to verify your identity before fulfilling your request.

Marketing Communications and Opt-Out

With your consent, we may use your email address or phone number to send you marketing communications about our services, promotions, and offers. You may opt out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email we send you.
• Sending a written request to ch*********************@***il.com asking to be removed from our marketing list.
• Calling us at (312) 415-6936 and requesting to be removed from our marketing list.

Please note that even if you opt out of marketing communications, we will still send you transactional messages related to your reservations and services, such as booking confirmations, reminders, and invoices.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Chicago O'Hare Limo Service does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

This website is intended for adults aged 18 and over. By using this website, you confirm that you are at least 18 years of age. If we learn that we have collected personal information from a child under the age of 13, we will promptly delete that information from our records.

Links to Third-Party Websites

Our website may contain links to other websites that are not operated by Chicago O'Hare Limo Service. These links are provided for your convenience and informational purposes only. We have no control over the content or privacy practices of these websites and do not accept responsibility for them.

We strongly recommend that you review the privacy policy of every website you visit. The inclusion of any link does not imply our endorsement of that website or its content.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we do so, we will revise the "last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If we make material changes to this Privacy Policy that significantly affect how we handle your personal information, we will notify you by email (if we have your email address on file) or by posting a prominent notice on our website prior to the changes taking effect.

Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

Contact Information

For any questions regarding this Privacy Policy, or to exercise your privacy rights, please contact us at:

Email: ch*********************@***il.com
Phone: (312) 415-6936

We will make every reasonable effort to respond to your inquiry within 5 business days. For privacy rights requests (access, deletion, correction, etc.), we have one calendar month to respond as required by applicable law.